Terms & Conditions

Welcome to Peak Coffee Co. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms.

Peak Coffee Co is a company registered in England and Wales under Company Number 15384230 with VAT Number 341409132.

Please read these terms carefully before placing an order. If you do not agree with any part of these terms, you should not use our website or purchase our products.

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

Prohibited activities include:

• Transmitting any material that is defamatory, offensive, or unlawful
• Attempting to gain unauthorized access to our systems or networks
• Using automated systems or software to extract data from our website
• Interfering with or disrupting the website or servers
• Impersonating another person or misrepresenting your affiliation

To make purchases, you may create an account on our website. When creating an account, you must:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password and account
• Accept all responsibility for activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

Payment is required at the time of ordering. We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Digital wallets (Apple Pay, Google Pay)

All payments are processed securely through Stripe. We do not store your full payment card details on our servers. By providing payment information, you confirm that you are authorized to use the payment method.

If payment is declined, we will notify you and your order will not be processed until valid payment is received.

We offer next day delivery on all orders. Orders placed before 2pm are dispatched the same day. Delivery costs vary based on your order value:

• Orders under £30: £2.95 shipping
• Orders £30-£40: £1.95 shipping
• Orders over £40: FREE shipping
• Subscriptions: Always FREE shipping

Delivery is available to addresses within the United Kingdom. Next day delivery is available for orders placed before 2pm. Delivery times are estimates and not guaranteed.

You will receive tracking information once your order is dispatched. It is your responsibility to provide an accurate delivery address. We are not responsible for delays or non-delivery due to incorrect address information.

If you are not available to receive delivery, the courier may leave a card with instructions for collection or re-delivery.

Our subscription service delivers fresh coffee at your chosen frequency with a 10% discount and free shipping on every order.

We want you to love your coffee! If you're not completely satisfied with your purchase, please see our Returns & Refunds Policy for full details.

In summary: We offer a 30-day satisfaction guarantee. If you're unhappy with your order, contact us for a refund or replacement, no questions asked.

We make every effort to display our products accurately, including colors, descriptions, and flavors. However, we cannot guarantee that your device's display will accurately represent product colors.

All coffee products are perishable. For best quality, we recommend consuming within 3 months of the roast date and storing in an airtight container away from heat and light.

Coffee flavor profiles are subjective and can vary based on brewing methods, water quality, and personal taste. Tasting notes are intended as a guide only.

Peak Coffee Co operates a loyalty rewards program and referral program for registered customers. Points and credits are subject to the following terms:

• Rewards points have no cash value and cannot be transferred
• Points expire 12 months after earning if account is inactive
• We reserve the right to modify or discontinue the rewards program with notice
• Fraudulent referrals or abuse of the program will result in forfeiture of rewards and account suspension
• Referral credits are applied to your account when referred friend makes their first purchase

All content on this website, including text, graphics, logos, images, and software, is the property of Peak Coffee Co or our licensors and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

The Peak Coffee Co name and logo are trademarks. You may not use our trademarks without prior written consent.

To the fullest extent permitted by law, Peak Coffee Co shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under UK law

Our total liability to you for any claim arising from these terms or your use of our website shall not exceed the amount you paid for the relevant order.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us directly to resolve any disputes. We are committed to working with you to find a satisfactory solution.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically. The "Last updated" date at the top indicates when the terms were last revised.